Q. What are the BankFocus audio conferences?

A. Bankfocus conferences are in the form of 90 minute audio conferences. Audio conferences are like large conference calls, but in a more controlled, program-like environment. The entire "conference" is conducted via the telephone, and a speakerphone is the only equipment needed to participate in the audio conference as a listener. An organization interested in participating in a specific audio conference must register.

Registration includes:

• access to the audio conference call for as many people as can fit in a room with a speakerphone
• downloadable presentation materials
• an opportunity to participate in a live Q&A session following the presentation

The expert speaker usually uses the first part of the audio conference to share "how-to" tips and real world insights on a particular topic. During this speaker presentation portion of the audio conference, registrants are in a "listen-only" mode. After the presentation portion is concluded, the phones are "opened up" for a live interactive Q&A session, with audio conference attendees queuing up to ask questions of the presenters.

Q. How do I register for an audio conference?

A. There are two easy ways to register. You can order online at www.bankfocus.com or you can call us toll-free at (800) 456-2340.

Q. How long does an audio conference usually last?

A. Bankfocus audio conferences typically run for 90 minutes: 60 minutes for the "presentation" of how-to tips and real world insights by our expert speaker and 30 minutes a live interactive question and answer session that conference attendees participate in. Most audio conferences are scheduled for 1:00 – 2:30 p.m. Eastern Time.

BankFocus.com audio conferences typically run for 60 minutes: 45 minutes for the "presentation" of how-to tips and real world insights by our expert speaker and 15 minutes a live interactive question and answer session that conference attendees participate in. Most audio conferences are scheduled for 2:00 - 3:00 p.m. Eastern Time.

Q. What do I do if I've registered for an audio conference but cannot find the document that includes the call-in instructions?

A. When you register for an audio or training conference, you will receive an email confirmation containing access information and a link to download your conference materials. If you have not received this email within 2 business days of your registration, or you have misplaced the materials,  please contact our Customer Service Department at 1-800-456-2340.

At any time before the audio conference begins, you can call 1-800-925-1878 and our Customer Service team will assist you in joining the call.

Q. How can I obtain the handouts associated with my upcoming audio conference?

The handouts for each audio conference are typically available for downloading from our website 48 hours prior to the actual event. When you register for an audio or training conference, you will receive an email confirmation containing access information and a link to download your conference materials. When the handouts become available, you will receive an e-mail from the registrar that includes a PIN (Personal Identification Number) specific to your audio conference. To access your handouts, simply go to www.bankfocus.com.  Once there, enter your PIN in the box located right under "Got your PIN? Download your handouts" located in the upper right corner of the page. After downloading your handouts, you may make photocopies for all of the listeners at your registered site(s).

Q. What is a PIN code?

A. A PIN (Personal Identification Number) code is a unique number that registered participants will be sent via e-mail approximately 48 hours prior to their audio conference. This number allows registered participants to gain access to the handouts to be used during their upcoming event.

A handout code is a unique number that registered participants will be sent via e-mail approximately 48 hours prior to their audio conference. This number allows registered participants to gain access to the handouts to be used during their upcoming event.

Q. What is Bankfocus.com’s cancellation, substitution and refund policy?

A. If you are not able to attend for any reason, please notify us as soon as possible. audio conference cancellations received 24 hours prior to the start time of the audio conference are fully refundable. After that, cancellations are subject to a $25 processing fee. If you prefer, you may substitute an upcoming audio conference for the one you originally registered for and avoid the $25 processing fee. All refunds resulting from audio conference cancellations will be issued within 72 hours.

If you are not able to attend for any reason, please notify us as soon as possible. audio conference cancellations received 24 hours prior to the start time of the audio conference are fully refundable. After that, cancellations are subject to a $25 processing fee. If you prefer, you may substitute an upcoming audio conference for the one you originally registered for and avoid the $25 processing fee. All refunds resulting from audio conference cancellations will be issued within 72 hours.

Q. How can I obtain an official document confirming that I have attended a audio conference in my field of expertise?

A. In order to obtain an official document confirming that you have attended a audio conference, please contact us.

 In order to obtain an official document confirming that you have attended a audio conference, you must complete the BankFocus.com survey. After the audio conference, you will receive an email from the registrar with a link to the survey. Upon completing the entire survey, you can request a "Certificate of Completion".

Q. Can I submit an idea for a future audio conference?

A. Yes, we would love to hear from you. If you have suggestions for audio conferences please call or Customer Service Department at 1-800-456-2340 and let us know your audio conference topic suggestion.

Q. I'm interested in becoming one of your expert speakers, or I would like to recommend a speaker for an upcoming audio conference. Who should I contact?

A. Yes, we would love to hear from you. If you have suggestions for new speakers or want to become part of our expert speaker network, please feel free to contact our Customer Service Department at  1-800-456-2340 and let us know your thoughts.

Q. What is a cookie?

A. A cookie is a piece of text generated by our server that asks permission to be placed on your computer's hard drive. Once there, it allows for our web applications to respond to you in a customized way. If you agree to allow for cookies to be placed on your hard drive, your browser will add the text in a small file.

The purpose of a cookie is to help BankFocus.com analyze our web traffic overall and to identify when you visit a particular section of our site. By gathering and remembering information about your preferences, we can tailor our website to better meet your needs, likes and dislikes in the future.

In most cases, not only does the storage of personal information into a cookie go unnoticed, so does access to it. Web servers automatically gain access to relevant cookies whenever the user establishes a connection to them, usually in the form of Web requests.

Accepting a cookie in no way gives us access to your computer or any personal information about you, other than the data you chose to share. We strictly monitor and enforce this practice.

Additionally, you may set your web browser (Microsoft Internet Explorer or Netscape Navigator) to notify you of cookie placement requests or decline cookies completely. You can delete the files that contain cookies. They files are stored as part of your internet browser.

Additional Terms and Conditions.

Audio conferences are sponsored by Sheshunoff Information Services, a Division of Thompson Publishing Group, Inc, 805 15th Street NW, 3rd Floor, Washington, DC 20005. Bankfocus.com reserves the right to substitute speakers and reschedule or cancel audio conferences due to unforeseen circumstances. Bankfocus.com is not responsible for any problems stemming from registrants' organization's hardware or telecommunications services. Recording of audio conferences is prohibited.